Frequently Asked Questions

• What is considered a "household"?

  A household is a group of family members living under the same roof. If you'll be watching with friends and family please make sure to purchase tickets for all of them.    Please note Each ticket grants you access on one device only. If the same code is used on two devices, you will need to wait an hour before logging in again on either device.
  

• Can I watch the performance if I don't have internet access?

  Unfortunately not. Because the show is streaming 100% live, you need a strong internet connection to stream.

• I purchase my ticket. Now how do I start watching?

  Once you confirm your purchase, you will be redirected to a confirmation page. Click "Access Virtual Event" to start watching. You will also receive an email with an access code, which you can use if you want to watch the stream on a different device than the one you purchased a ticket on.

  Please note Each ticket grants you access on one device only. If the same code is used on two devices, you will need to wait an hour before logging in again on either device.

• What should I do if I can't locate my access code or confirmation email?

  Click here to get your confirmation email and access code resent to you.

• I am using a filtered device. What do I need to know before purchasing access to watch the film?

  If you’re purchasing access on a filtered device please contact your internet filter provider BEFORE completing your purchase to ensure that they will allow you to access the event. They will need to have this page as well as vimeo.com whitelisted.

• Can I watch on multiple devices with my account?

  No, you can only watch the film on one device at a time.

• What is your cancellation and refund policy?

  Due to the sensitivity of digital video streaming and as per our terms and conditions, purchases are non-refundable under any circumstances. Please double check your event details, ticket quantity and price total before submitting your order

• If I buy a livestream ticket, can i replay it after show as well?

  The show will stream 100% live and there will be no replay available. Please make sure you are available 7:30-10pm EST to ensure you don't miss a single minute.